The INTEGRIS Cancer Institute and Lakeside Women’s Hospital in Oklahoma City were both named 2019 Guardian of Excellence Award® winners by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in patient experience.
“I am blessed to work with an amazing team that truly puts our patients first, both their safety and experience,” says Phil Lance, the president of INTEGRIS Cancer Institute. “It is our privilege to care for those who come to us and trust us to be the very best. I am proud of our caregivers and the INTEGRIS Cancer Institute is honored to be a recipient of the 2019 Guardian of Excellence Award.”
Kelley Brewer, the president of Lakeside Women’s Hospital adds, “Each day I am in awe of the incredible care our physicians, nurses, and support staff provide for our patients. Whether the patient is coming in for the birth of their baby, with all the anticipation and joy surrounding that event, or an unanticipated surgical procedure, the experience of the patient matters. Our caregivers truly care for the wellbeing of the patient and the family and continuously work to exceed expectations.”
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
The award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.